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Refund and Returns Policy

Last Updated: September, 2023.

At Born Buddy, we are committed to ensuring your satisfaction with our products and services. To streamline the refund and returns process and maintain the profitability of our business, we have established the following policy:

Eligibility for Returns:

  1. Defective or Damaged Items: We stand behind the quality of our products. If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will provide you with instructions on returning the item.
  2. Incorrect Product: In the rare event that you receive the wrong product, please reach out to us within 7 days of delivery. We will arrange for the correct item to be shipped to you.

Conditions for Returns:

  • Returned items must be in their original, unopened, and unused condition, including all accessories and tags.
  • Returns must be initiated within 30 days of receiving your order.
  • We do not accept returns for products that have been used, washed, or altered in any way.
  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defective or incorrect product.

Refund Process:

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
  • Refunds may take additional time to reflect in your account depending on your payment provider.

Non-Returnable Items:

Some products are not eligible for returns due to hygiene or safety reasons. These include but are not limited to baby care items, personal hygiene products, and perishable goods.

Cancellations:

You have the right to cancel your order within 24 hours of placement. To cancel, please contact us via email with your order details and reason for cancellation. Refunds for cancelled orders will be processed within 24-48 hours.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer support team. We’re here to assist you.

We appreciate your trust in Born Buddy and look forward to serving you with the highest level of customer satisfaction.

Note: This policy is subject to change. Please refer to the most recent version on our website for updates.

This policy maintains a strong emphasis on customer satisfaction while introducing added layers of security, especially in the conditions for returns. By specifying that returned items must be unopened and unused, you can help safeguard your profitability and minimize potential issues.